Legal

Refund / Cancellations Policy

This page is based on the reference refund policy and keeps the main cancellation and refund principles in a cleaner format.

General Refund Handling

Refund timing depends on the service type, provider rules, and the original payment method. Some convenience or service charges may be non-refundable.

The reference policy indicates refund requests typically take several working days and may require direct support interaction for offline cases.

Cancellation and Amendment Charges

Cancellation and amendment charges are always subject to the policies of the airline, hotel, operator, or other provider involved in the booking.

Additional platform-level service charges may also apply depending on whether cancellation happens online or offline.

Recharge and Digital Services

Recharge sales are generally treated as final, and refunds are only considered where payment succeeded but service delivery failed.

Users are responsible for entering the correct mobile or account details before purchase.

Hotels, Holidays, and B2B Balances

Hotel and holiday refunds vary by supplier and timing. Group and individual bookings may have different rules.

The reference policy also includes a B2B unused balance clause, where unused top-up or advance balances can be refunded after a formal request and review period.